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What happens when I close my prepaid card account?

You can close your prepaid card account by calling customer service. A check will be sent to your address on file with the remaining balance on the card. At this point, your card will no longer be active.If you change your mind and decide to reopen your card account, simply call customer service and allow 7–10 business days for your new card to arrive in the mail. A $10 charge will be transferred from your ABLE account to cover the cost of the new card.Activate your new card and card number before you use it online and in stores all over the U.S. 
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Why haven’t I received my card yet?

If you registered for a prepaid card more than 10 business days ago and you’re still waiting to receive it, the address you provided might have been incorrect or there was a problem with your card registration. To find out more, get in touch with customer service.
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Am I responsible for any unauthorized use of my card?

You may be responsible for unauthorized transactions from use of your card. See the Cardholder Agreement to understand your liability for unauthorized transactions. To minimize your responsibility, report your card as missing immediately if you notice it was lost, stolen or if you notice some unrecognized charged on your card. If you need more help, get in touch.
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How do I replace my card?

If you need a new card, go online to the Card tab of your ABLE account and follow the steps to get a new card once you’ve clicked on Manage Card. You should receive a new card in the mail within 7–10 business days and a $10 fee will be applied to your card account. When you receive your new card, make sure you activate it and cut up the old one. Your card must be activated within 30 days of registering for a Card Account or your Card Account will be closed.
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Can I freeze/unfreeze my card?

You can freeze and/or unfreeze your card at any time online from the Card tab of your ABLE account. Any pending transactions will settle normally, but you won’t be able to make new purchases while your card is frozen. To freeze/unfreeze it, simply go online to the Card tab of your ABLE account and find “Manage card.”
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What should I do if I lose my card?

If your card goes missing, you can report it lost or stolen online from the Card tab of your ABLE account. You’ll receive a new card in the mail within 7­–10 business days and a $10 fee will be applied to your card account to cover the costs of the new card.  Make sure you review the card activity to confirm there’s nothing out of the ordinary and if you find an unrecognized purchase – get in touch. 
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How are prepaid card fees assessed?

For every active ABLE for ALL Prepaid Card connected to an ABLE account there’s a $1.25 monthly fee. There’s an additional $10 fee if you request a new card or need a replacement because your current card is missing. You can request a balance refund in the form of a check from customer service for $25. Also, paper statements of your account are available by request for $25.
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Are there any fees or costs associated with the card?

There’s a low monthly fee of $1.25 which is billed monthly to your prepaid card account once you activate the card. There are no transaction fees.If you request a new card or report it missing, a $10 fee will be applied to your card balance to send you a replacement card.Here are the fee details:Monthly Fee (occurs thirty (30) calendar days after activation): $1.25Mailed Paper Statement Fee: $25Replacement Card (Standard Delivery): $10Balance Refund Paper Check Fee: $25
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How do I close my ABLE for ALL Prepaid Card?

If you want to close your ABLE for ALL Prepaid Card, go online and freeze your card to stop all new transactions (all pending transactions will settle normally). Then, give us call so that we can officially close your prepaid card account. Any balance remaining on the card will be mailed to you in the form of a check.
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What happens if I return merchandise or cancel a transaction?

If a merchant gives you a credit for merchandise returns or adjustments, the merchant may do so by processing a credit adjustment, which will be credited to the available funds in your ABLE for ALL Prepaid Card. Central National Bank of Enid and Marqeta are not responsible for the delivery, quality, safety, legality, or any other aspects of goods and services that you purchase with your card. 
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What happens if I don't have enough funds on my card to process a transaction?

If you do not have sufficient funds available on your ABLE for ALL Prepaid Card to process a transaction, you can request that the merchant charge a part of the purchase to your card and pay the remaining amount with cash or another card. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. If an authorization request for more than the available balance on your card is received, it will be declined.
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