FAQs
Answers at your fingertips
You can scroll through the FAQs, search, or click a category button to filter them.
- Benefits
- Contributions
- Eligibility
- General
- Gifting
- How it Works
- Linking Bank Accounts
- Opening an Account
- Prepaid Card
- Qualified Expenses
- Successors and Estates
- Tax Benefits
- Does the card fee come out of the money on the card or from what's in the ABLE account?
- Fees for your ABLE Visa® Prepaid Card are deducted from the card’s available balance and not your ABLE account. If the card balance is insufficient to cover the monthly fee, the True Link system will charge the fee at the regular time and True Link will recoup the fee when the next deposit is made... Read more
- Am I able to pause my card temporarily?
- The ABLE Visa® Prepaid Card can be paused temporarily or closed at any time. Simply log in to your card administrator dashboard and click the “Account” tab. Then select the green “Temporarily disable” or “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support... Read more
- How much money can I put on the card?
-
You can load as much or as little as you need, anytime, up to $20,000. The maximum load limit per day is $5,000.
- Can I limit spending to certain categories?
- Yes. Once you receive your ABLE Visa® Card, you can log in and set customized restrictions on certain spending categories and you can also turn on SMS alerts to notify you of a range of activity on your card.* Your settings can be updated at any time by logging in to your ABLE Visa® Card... Read more
- What happens if I try to spend more than what is on my card?
-
If there are not enough funds on the ABLE Visa® Card to cover a purchase, the transaction will simply be declined. There are no overdraft fees.
- Can I get cash or use the card at an ATM?
-
Unfortunately, your card cannot be used to get cash or withdraw money from ATMs.
- Will a credit check be performed when I apply for the card?
- No, a credit check is not required to open an ABLE Visa® Card. However, the federal government does require True Link to verify the identity of each cardholder who opens a Card Account. When a Card account is opened, True Link will ask for the following information to attempt to verify the... Read more
- Are there any fees associated with the card?
- There are no transaction fees with the ABLE Visa® Prepaid Card. You’re only charged a $1.25 monthly fee once you’ve activated your card.* Please note that the monthly fee is charged every month, regardless of how often you use — or don’t use — the card. *Other fees, terms, and conditions apply.... Read more
- How long does it take to put money on the card?
-
Moving money to your card is similar to a withdrawal via ACH. It typically takes 2–5 business days for your money to be loaded onto your card.
- How can I use the card to track expenses?
- You may obtain your balance information, along with a 60-day history of your account transactions, at no charge here, or by calling 1-888-219-9054. You also have the right to obtain a 60-day written history of account transactions by calling 1-844-276-4547 or by writing True Link Financial, Inc.,... Read more
