FAQs
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- Benefits
- Contributions
- Eligibility
- General
- Gifting
- How it Works
- Linking Bank Accounts
- Opening an Account
- Prepaid Card
- Qualified Expenses
- Successors and Estates
- Tax Benefits
- Are there any fees associated with the card?
- There are no transaction fees with the ABLE Visa® Prepaid Card. You’re only charged a $1.25 monthly fee once you’ve activated your card.* Please note that the monthly fee is charged every month, regardless of how often you use — or don’t use — the card. *Other fees, terms, and conditions apply.... Read more
- How long does it take to put money on the card?
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Moving money to your card is similar to a withdrawal via ACH. It typically takes 2–5 business days for your money to be loaded onto your card.
- How can I use the card to track expenses?
- You may obtain your balance information, along with a 60-day history of your account transactions, at no charge here, or by calling 1-888-219-9054. You also have the right to obtain a 60-day written history of account transactions by calling 1-844-276-4547 or by writing True Link Financial, Inc.,... Read more
- How do I set limits on my card?
- The card administrator can customize where the card can and can’t be used to make purchases, and settings can be adjusted to allow or block categories of spending and even block specific vendors. You can update the settings at any time by logging in to your ABLE Visa® Card administrator dashboard.... Read more
- I no longer want a card. How can I cancel it?
- If you would like to cancel your card, simply log in to your card administrator dashboard and click the “Account” tab. Then select the green “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support at ablecard.truelinkfinancial.com/contact. Please do not allow... Read more
- Help. My card was stolen. How do I cancel my card?
- If your card is lost or stolen, please deactivate the card immediately to protect against fraud and prevent additional transactions. You can deactivate the card online, through the 24/7 automated phone system (1-888-219-9054), or by speaking with their Customer Support team at (1-844-276-4547)... Read more
- Does the card have any fraud protection or security features?
- Yes. Once you receive your ABLE Visa® Prepaid Card, you can log in and set up customized restrictions on certain spending categories. You can also turn on text message alerts to notify you of a range of activity on your ABLE Visa® Prepaid Card.* *Standard text message rates, fees, and charges may... Read more
- Where can I use the card?
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The ABLE Visa® Prepaid Card can be used everywhere Visa debit cards are accepted, both online and in-store.
- What can I use the card for? Can it be used for automatic, reoccurring charges?
- You can use your ABLE Visa® Card anywhere Visa is accepted, including online bill-pay. Your card can be used for anything; however, if you use the card to pay for something that is not a qualified expense, you’ll have to pay income tax on the earnings portion of the applicable amount withdrawn from... Read more
- Can I move money from the card back into my account?
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No. Once money is moved from your account onto your ABLE Visa® Prepaid Card, it cannot be moved back into your ABLE account.
