girl in wheelchair

FAQs

Answers at your fingertips

You can scroll through the FAQs, search, or click a category button to filter them.

How do I set limits on my ABLE Prepaid Card?
The ABLE Visa® Prepaid Card administrator can customize where the card can and can’t be used to make purchases. Settings can be adjusted to allow or block categories of spending and even block specific sellers. You can also turn on SMS alerts to notify you of a range of activity on your card.* Your... Read more
How can I cancel my ABLE Prepaid Card?
If you would like to cancel your card, simply log in to your card administrator dashboard and click the “Account” tab. Then select the “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support. Please do not allow others to use an expired, revoked, canceled,... Read more
My ABLE Prepaid Card was stolen. How do I protect my account?
If your card is lost or stolen, please deactivate the card immediately to protect against fraud and prevent additional transactions. You can deactivate the card online, through the 24/7 automated phone system (1-888-219-9054), or by speaking with the True Link Customer Support team at... Read more
Does the ABLE Prepaid Card have any fraud protection or security features?

Yes. Once you receive your ABLE Visa® Prepaid Card, you can log in and set up customized restrictions on certain spending categories. You can also turn on text message alerts to notify you of a range of activity on your card.

*Standard text message rates, fees, and charges may apply.

Where can I use the ABLE Prepaid Card?

The ABLE Visa® Prepaid Card can be used everywhere Visa debit cards are accepted, both online and in-store.

Can I move money from the ABLE Prepaid Card back into my account?

No. Once money is moved from your ABLE for ALL account onto your ABLE Visa® Prepaid Card, it cannot be moved back into your ABLE account.

How do I load the ABLE Prepaid Card?
The ABLE Visa® Prepaid Card offers a convenient way for beneficiaries and Authorized Legal Representatives (also known as ALRs) to spend funds from their ABLE accounts. Here’s how to fund your ABLE Visa Prepaid Card: Log in to your account Then initiate a withdrawal directly to your Prepaid Card... Read more
How do I sign up for an ABLE Prepaid Card?
In just a few steps you can sign up to receive an ABLE Visa® Prepaid Card. After you’ve registered, it takes about 6-8 business days to receive your card in the mail. For any subsequent cards, you may opt to pay for expedited shipping, which takes 2-4 business days. Then, once your card is... Read more